Store Policy

1.1. When placing an order, please provide accurate and up-to-date information to ensure smooth processing and delivery.

1.2. Payments can be made through our secure online payment gateway. We accept major credit cards and other specified payment methods.

1.3. All prices are listed in [currency], and they include applicable taxes unless stated otherwise.

5.1. All content on our website, including images, text, logos, and graphics, is the intellectual property of Micson’s Florist & Balloon and protected by copyright laws. Any unauthorized use, reproduction, or distribution is strictly prohibited.

2.1. We offer delivery services within Malaysia. Delivery charges may apply, and the fees are based on the delivery location and urgency.

2.2. While we make every effort to deliver your order on time, we cannot guarantee exact delivery times, especially during peak seasons or unforeseen circumstances.

2.3. Please provide accurate delivery instructions to ensure a successful delivery. In case of incorrect or insufficient address information, we will not be responsible for any delayed or undelivered items.

6.1. We respect your privacy and handle your personal information in accordance with our Privacy Policy. By using our website, you consent to the collection, use, and storage of your data as outlined in the Privacy Policy.

3.1. In the event that certain flowers, balloons, or products are unavailable due to seasonal variations or other factors, we reserve the right to substitute them with an item of equal or higher value without prior notice.

3.2. Our skilled florists will ensure that any substitutions maintain the overall look and feel of the arrangement or bouquet.

7.1. You agree to indemnify and hold Micson’s Florist & Balloon harmless from any claims, losses, damages, liabilities, or expenses arising from your use of our website or violation of these terms and conditions.

4.1. Cancellations made within [specified time] of the delivery date may be eligible for a partial or full refund, depending on the order's status.

4.2. If you are dissatisfied with the quality of the delivered product, please contact us within [specified time] of receipt, providing clear images and details. We will review the complaint and, if justified, offer an appropriate resolution, such as a refund or replacement.

8.1. Micson’s Florist & Balloon reserves the right to modify these terms and conditions at any time. Any changes will be effective immediately upon posting on the website. Your continued use of the website after the changes will constitute acceptance of the revised terms.